We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, unless faulty, your item must be unused and in the same condition that you received it along with all original packaging. You’ll also need the receipt or proof of purchase.
How to return an item
To start a return, please contact us at email@example.com.
If your return is accepted, we’ll send you instructions on how to return your order including where to send your package.
Items sent back to us without first requesting a return will not be accepted.
- You will be responsible for paying for shipping costs when returning an item
- Original shipping costs are non-refundable
- The cost of the original shipping will be deducted from your refund i.e. only the item value will be refunded
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If it’s been more than 5 working days and you haven’t yet been refunded, please get in contact with us at firstname.lastname@example.org.
Please note, we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help to resolve it.